Privacy Policy

Key Details
Last updated: 23rd March 2026

This website Privacy Policy describes how MyCWA Contact Centre protects and makes use of the information you give us when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this Privacy Policy.

This policy is updated from time to time. The latest version is published on this page.

If you have any questions about this policy, please contact us.

Introduction

MyCWA Contact Centre provides support to individuals and families, helping to rebuild relationships and improve communication.

This website gathers and uses certain information about individuals in order to provide our services and enable key functions on the website.

We also collect anonymised information to better understand how visitors use the website and to ensure we provide relevant, accessible and supportive information.

What Data We Gather

We may collect the following information:

  • Full name

  • Contact information including email addresses and phone numbers

  • Demographic information, such as general location

  • Website usage data

  • Information relevant to enquiries about our support services

How We Use This Data

Collecting this data helps us understand how people are accessing support and how we can improve our services.

Specifically, we may use data to:

  • Respond to enquiries made through our website

  • Provide appropriate information, guidance or support

  • Improve our website, services and user experience

  • Maintain internal records

We only use your information in ways that are relevant, respectful and necessary to support your enquiry.

Your Rights

Under UK GDPR, you have the right to request a summary of all data we hold about you and/or request that this information is deleted.

Please contact us with your request and we will acknowledge and respond within 5 working days.

Cookies & How We Use Them

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to recognise your device as you view different pages.

Cookies allow websites to store your preferences and improve your experience. They also help us understand how visitors use our site.

How we use cookies

We may use cookies to:

  • Analyse website traffic using tools such as Google Analytics, helping us improve structure, content and usability

  • Recognise returning visitors and remember preferences (for example, not showing repeated pop-ups unnecessarily)

Cookies do not give us access to your computer or any personal information beyond what you choose to share with us.

Controlling cookies

You can use your web browser settings to control how cookies are used.

If you choose to disable cookies, some parts of the website may not function as intended.

Controlling Information About You

When you complete a form or provide your details on our website, you agree for us to contact you in relation to your enquiry.

This contact is limited to responding to your request and providing relevant support or information.

We will never lease, distribute or sell your personal information to third parties.

All personal information is stored securely and processed in accordance with current data protection legislation.

Your Data Protection Rights

Under data protection law, your rights include:

  • Right of access – You can request copies of your personal information

  • Right to rectification – You can ask us to correct inaccurate or incomplete information

  • Right to erasure – You can request deletion of your personal data in certain circumstances

  • Right to restrict processing - You can ask us to limit how your data is used

  • Right to object – You can object to how your data is processed

  • Right to data portability – You can request your data be transferred to another organisation or to you

You do not need to pay to exercise these rights.

We will respond within one month of receiving your request.

Please contact us to make a request.

How to Complain

If you have concerns about how we use your personal information, please contact us in the first instance.

What happens next:

  • We will acknowledge your complaint within 30 days

  • We will investigate without undue delay and keep you updated

  • We will provide a final response within 60 days of your initial complaint

  • We keep records of all complaints, including correspondence and outcomes

If you are not satisfied with our response, you can escalate your complaint to the UK’s data protection authority:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk